Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return where applicable.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@westvaleprint.com.
Please note that returns will need to be sent to the following address:
44 Bramble Way, Crawley Down, RH10 4AJ
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Personalised & Custom Orders
As most Westvale Print products are personalised and made to order, we are unable to accept returns or offer refunds for:
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incorrect spelling or wording entered by the customer
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change of mind purchases on personalised items
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approved custom designs
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uploaded artwork supplied by the customer
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low-quality customer supplied images or files
Please ensure all personalisation details, uploaded images and wording are checked carefully before placing your order.
If we believe there may be an issue with uploaded artwork or image quality before production, we may contact you where possible.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery.
Where possible, please include:
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your order number
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photographs of the issue
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a brief description of the problem
We will always aim to resolve genuine issues quickly and fairly.
Non-Returnable Items
Certain types of items cannot be returned, including:
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personalised or custom-made products
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sale items
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gift cards
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perishable goods such as food, flowers or plants
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personal care goods
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hazardous materials, flammable liquids or gases
Please contact us if you have questions about a specific item before ordering.
Exchanges
The fastest way to receive an alternative item is to place a new order once your original return has been approved.
European Union 14-Day Cooling Off Period
If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Please note that this right may not apply to personalised or custom-made items.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that banks and card providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@westvaleprint.com.
Contact
For any return or refund questions, please contact: